Frequently Asked Questions
Please see below for some of the more frequent questions that we are asked, it might help with your query. If not, then please get in touch with us here.
1. My car is only ONE year old and still has its manufacturer warranty (5 Year Warranty), will servicing it with Green Auto Service affect the warranty and possibly void it?
Your warranty is protected at all times with Green Auto Service. Genuine parts are used of OE (Original Equipment) standard. This ensures that your warranty is protected and always valid with the manufacturer. The Block Exemption legislation which was made EU Law, enables authorised independent garages like Green Auto Service to carry out car servicing without affecting a car’s warranty. So no matter what car or van you drive your manufacturer’s warranty is valid when using Green Auto Service.
2. The dealership whom I bought my car from new has advised me that I can ONLY go back to them or a main dealer for the
same brand for all repairs and servicing?
This is definitely not the case, the advice given is incorrect and more importantly ILLEGAL. You cannot be “held to
ransom” and as a consumer and under EU law you have the right to repair your vehicle anywhere you choose, your warranty
is ALWAYS protected once you deal with an authorised repairer that uses Manufacturer approved parts no matter what age
it is – Green Auto Service is your approved main dealer for such work!
ransom” and as a consumer and under EU law you have the right to repair your vehicle anywhere you choose, your warranty
is ALWAYS protected once you deal with an authorised repairer that uses Manufacturer approved parts no matter what age
it is – Green Auto Service is your approved main dealer for such work!
3. Can my car be collected and delivered back to me?
We can arrange to have your vehicle collected to and from your home or place of work once within a reasonable distance from our workshop, to avail of this service simply call one of our advisors and we will arrange the finer details.
4. When are your opening hours?
We are open 7 days a week. Monday to Friday we operate from 8:00am to 6pm.
5. How do I pay for the work?
It’s simple! One of our advisors will call you to let you know when the car service is completed. From here you can pay with your debit or credit card through our online payment system. Once the payment has been authorised the vehicle will be ready for collection.
6. What parts are used?
We ONLY use brand new manufacturer approved parts, this will protect your manufactures warranty at all times.
7. Is there any warranty offered on Parts?
Yes our parts are covered with a 1 year warranty.
8. What if I want to cancel the car service?
You can cancel the service at any point if you wish. However any work done up to that point must be paid for.
9. Can I re-arrange the date of a car service?
Yes you can as long as the date is arranged with one of our advisors 24 hours before the original service date.
10. What if my car needs extra work other than the service?
In such an event a Green Auto Service advisor will contact and inform you of the exact work that needs to be carried out. No work is ever started without your consent.
